Not seeing alerts on stream
If you are not able to see the alerts on your stream, make sure you have the Streamloots alerts URL inserted as a browser source in your streaming software (OBS, Xsplit, etc.). You can find your URL in Alerts & Widgets. There, you will also find a Test button, which you can click on to test purchases and card alerts (a new browser window will open).
If you are able to see the alerts by using the tester but not in your streaming software, then the issue is most likely related to the settings in your streaming software or computer.
Alerts stopped working
Sometimes, streaming programs (OBS, XSplit, etc) or our platform get updated, and this may cause some issues. In that case, we have some steps you can follow in order to make alerts work again:
First, make sure that you have a browser source with the right Streamloots alerts URL in your current scene.
Try using the Refresh cache of the current page option in the browser source's Properties (you can double-click the source to access this). This will clear the cache of the alerts.
There is also a Shutdown source when not visible checkbox in browser sources. We recommend enabling this so that if you have any issue with the alerts, you can hide the source of the alert for 5-10 seconds in order to reset it. You can also activate the Refresh browser when the scene becomes active option, which allows you to force that refresh every time you change the scene.
Some streaming software updates require removing all the Streamloots browser sources and adding them again. Some users have reported reinstalling OBS, which has fixed their problems. Most cases aren't on the Streamloots end, they depend on your streaming software, your pc software, hardware, etc. Each case may be different.
Sound or image not showing in the alert
If you can see the alerts on your streaming software, but you can't see the image or hear the sound, please check the following:
- The current scene in the OBS has the Streamloots browser source configured with the correct URL
- The card or pack alert has a sound configured
- The card or pack alert has an image configured
- The card or pack alert has the TTS (voice) enabled
In addition, you can also enable hardware acceleration. Most streaming programs like OBS or XSplit have a hardware acceleration mode for browser sources. This option will be located differently depending on the streaming software. We recommend searching for it in your software or on the Internet in order to find this option.
Once you have located this option, try enabling or disabling hardware acceleration and close your streaming software. Make sure you don't have the software running in the background, as it's important to restart the software for changes to apply correctly. After restarting, go ahead and test the cards you have problems with.
Duplicated alerts or echo effect
In that case, make sure you don't have any browser (Chrome, Firefox, Edge…), with the alerts URL or with the tester, open. Similarly, make sure there is no duplicate browser source in your current scene on OBS or XSplit.
If the issue persists after trying all the suggestions in this article, please submit a ticket with us here.
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