We are currently working on a feature to allow users to remove their accounts from the website. The account removal services are on hold because of this right now. We expect to have the feature finished and tested during Q3 2021.
First, let us share with you some information about the accounts:
- In order to use Streamloots, it's not necessary to connect the platform from which you stream. Streamloots works in OBS, so you can log in with Mixer and stream on Twitch. A good practice is to connect all your platforms. Then you can log in with any platform, and you will enter your main Streamloots account. More info here
- Streamloots must have at least one external platform connected. You can unlink accounts if you have more than one connected. This means that if you want to unlink a platform from an account, simply connect an additional account and unlink the one you already had. More info here
This info can be helpful when you have created another account to use Streamloots on another platform. Or maybe you just created another account with another platform, and you want to unlink that platform to connect it to your main account.
If this is not your case, or you have already linked the main account and you want to delete a secondary account before the account deletion feature comes out, we have a form available. However, we advise you to wait since you will be able to delete your account much sooner than us (our ETA is 3-4 months).
VERY IMPORTANT: Have your email associated with the account, if you don't know which one it is, keep reading the bottom of this article. You should also keep in mind that this account deletion request is added to a list, and getting to your case could take a few months (we estimate 3 to 4 months). You can also wait until the account deletion feature on the platform comes out, and you can delete it yourself from Streamloots.
Your associated email is the email address associated with your Streamloots account (if you have several accounts connected to Streamloots, please use the main one).
i.e. If you have a Streamloots account linked with Twitch, Facebook, and Youtube. You can go to "My profile" and see what your main streaming platform is. For instance, if you have Twitch as your main streaming platform, and you registered in Twitch with this email address: HiTwitch@myemail.com, your associated email will be HiTwitch@myemail.com.
If you have more than one account and you want to remove one of them to connect Streamloots with your main account, take a look at this article. You may unlink the desired platform from your alter account before we remove it.