If you would like to request a refund, please visit this article to make sure you fulfill the requirements.
If you have a Streamloots account linked with Twitch, Mixer, and YouTube. You can go to “My profile” to check what your main streaming platform is. For instance, if you have Twitch as your main streaming platform, and you registered in Twitch with this email address: HiTwitch@myemail.com, your associated email will be HiTwitch@myemail.com. Therefore, you must email email@example.com from HiTwitch@myemail.com.
To request a refund, you must email firstname.lastname@example.org through your associated email address, including the following information:
- The buyer's username. E.g. MyPowerfulUsername
- The seller's username or page. Ej. TheAmazingContentCreator
- The purchase dates. E.g. _On December 23rd 11:47P _
- Quantity and type of packs. E.g., 5 of x5, total 25 packs.
Once we have received the email, we will be able to locate the payment and will reply to you as soon as possible with a confirmation and ETA.