You have another account connected with Twitch, Facebook, and/or YouTube
If you have another Streamloots account linked to Twitch, Facebook, or YouTube, perhaps you made some purchases or received some gifts. Unfortunately, we can't merge accounts with purchases in both accounts.
However, you can choose to keep one of them. If you want to keep the new account you have access to, please fill out and submit this form.
We'll reply to you with information about the ETA and we'll start the process to merge both accounts.
If you already have a new account with purchases, and you don't want to lose any of the cards you have, you could create a third new account. That way, you can keep the new one, and use the most recent one to recover your Mixer connected account. This, however, involves managing two accounts until you or your viewers have spent your cards.